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Calls for help fall on deaf ears in Qld town that Telstra forgot

Lockhart River Mayor Wayne Butcher has labelled telecommunications in his region “ridiculous and unacceptable” after phone lines failed again for the fourth time in two years.

Apr 27, 2022, updated Apr 29, 2022
A supplied image obtained Tuesday, March 27, 2018 of Lockhart River mayor Wayne Butcher standing next to a temporary satellite dish brought in as an interim measure after phone services in the area were cut by a lightning strike six weeks ago in Lockhart River, Monday, March, 26, 2018. (AAP Image Supplied by Wayne Butcher, Christine Howes) NO ARCHIVING, EDITORIAL USE ONLY

A supplied image obtained Tuesday, March 27, 2018 of Lockhart River mayor Wayne Butcher standing next to a temporary satellite dish brought in as an interim measure after phone services in the area were cut by a lightning strike six weeks ago in Lockhart River, Monday, March, 26, 2018. (AAP Image Supplied by Wayne Butcher, Christine Howes) NO ARCHIVING, EDITORIAL USE ONLY

The regional township of Lockhart River, 800 kilometres north of Cairns, is without telecommunications for the second time in April.

In 2018, the town went without contact with the outside world for six weeks after lightning struck a phone tower.

Then in 2021, it lost phone and internet services for four days due to a solar power incident in February before going dark once again in April due to intermittent power failures.

Councillor Butcher said with the threat of cyclones and weather systems in the region, he’s tired of asking for a solution that won’t come.

“We can’t run our day-to-day business, we can’t run the Shire, we can’t call for an ambulance,” he said in a statement.

“This has been going on every year for the past ten years I’ve been the Mayor, we’ve seen promise after promise to fix the problem but no commitment to getting the job done.

“It’s ridiculous and unacceptable.”

Butcher said Telstra and the federal government had been notified of constant telecommunication issues but one day the disruptions may cost someone’s life.

Two groups of tourists are stuck in the area of Pascoe River, flooded in by heavy rainfall that has saturated north Queensland since the weekend.

Last year, a couple and their child were emergency air-lifted 30km south of Lockhart River when heavy rain hit the region and they were left stranded.

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“Telstra knows about it, the Federal Government knows about it, and we just keep knocking on their door, reminding them we’re having the same recurrence of events here, every year,” the Mayor said.

“It is going to cost someone their life, or lives, one day and it’s honestly a wonder it hasn’t happened already, it feels like it’s only a matter of time.

“It’s a technical issue, it’s fixable and it needs to be fixed.”

In a statement, Telstra said services had been restored on Wednesday but recent torrential rain affected power supply to their site at Lockhart River, bringing down mobile and land services to the region.

“The weather has also cut off roads and our technician choppered to and from the site to conduct repairs,” Telstra Regional General Manager Rachel Cliffe said.

“We are also seeking to improve services and network resiliency in Lockhart River as part of the second round of the Regional Connectivity Program and we are awaiting the outcome of this application.”

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